Frequently Asked Questions
Find all our frequently asked questions here. If you still can’t find what you’re looking for, you can contact us by phone.
Where is the Walter Kerr Theatre in NYC?
The Walter Kerr Theatre’s main entrance and box office are located at:
219 West 48th Street
Between Broadway & 8th Avenue
Is the Walter Kerr a Broadway Theatre?
Yes, the Walter Kerr Theatre is a Broadway theatre situated in the heart of the Theater District of Midtown Manhattan.
How many seats does the Walter Kerr Theatre have?
The Walter Kerr Theatre’s capacity is 975 seats. Learn more about the theatre’s seating.
What are the box office hours of operation?
Walter Kerr Box Office Hours:
Monday 10AM – 6PM ET
Tuesday to Saturday 10AM – 8PM ET
Sunday 12PM – 6PM ET
How can I access updated information on the Walter Kerr Theatre?
For the most updated information on the theatre and performance schedules, please call the Walter Kerr Theatre’s information line at 888-959-1876 or sign up for our newsletter.
Is the Walter Kerr Theatre equipped with Assisted Listening devices?
The Walter Kerr Theatre offers D-Scriptive devices, I-Caption devices, infrared headsets, audio induction neck loops, and Showtrans devices in Spanish, French, German, Japanese, Portuguese, and Korean. If an assistive device would help you enjoy the show, please visit the headset booth in the Orchestra lobby. These devices are provided free of charge. To reserve a device in advance of your performance, please visit www.soundassociates.com/broadway-listings or email [email protected] and provide your name, show and performance details, device request, email address, and phone number.
Do you offer ticket protection?
Protect your tickets by clicking the Ticket Protection add-on at checkout to get a full refund (inclusive of fees, merchandise, and concessions) if you are unable to attend this performance for any reason. If you choose not to protect your tickets, all sales will be final. To find out more information, see all of our ticket protection information or get in touch.
How young does my child have to be to get in for free?
The Walter Kerr Theatre requires every individual who enters the theatre to have a purchased ticket. “Lap Seats,” or free tickets for small children who wish to watch the show from an adults lap, are not available. Our box office can assist in finding appropriate seating for a child. Children under 5 will not be admitted to the theatre.
Can I check luggage, coats, umbrellas, etc. at the theatre?
There is no coat check at the Walter Kerr Theatre.
Are photos and/or videos allowed in the theatre?
The use of recording devices of any kind is strictly prohibited inside the theatre.
Where are my seats?
Orchestra seating is accessible without steps, with the exception of rows R and S, which are located up 1 step. Mezzanine seating is located on the 2nd level, up 37 steps from the Orchestra. Balcony seating is located on the 3rd level, up 52 steps from the Orchestra. On the Mezzanine and Balcony levels, there are approximately 2 steps up/down per row. There are no elevators or escalators at the theatre. All stairs to and in the Mezzanine and Balcony levels have handrails.
What to wear?
While some theatregoers do get dressed up for their visit to our theatres, you are welcome to wear what makes you most comfortable.
Is there WiFi?
Connect to the internet using the network -Walter_Kerr_Free_WiFi- for better service within the theatre.
Are there concessions?
The bars open 40 minutes before the show starts. Drinks and snacks can be purchased at the bars in the back of the Orchestra and Mezzanine levels. Please bring concessions to your seat to enjoy.
Where are the restrooms?
Restrooms are located up 1 flight of stairs from the Orchestra. There is an accessible, single-stall, all-gender restroom on the Orchestra level. We encourage you to use the restroom that best fits your gender identity or expression.
Can I purchase merchandise?
Merchandise is available for purchase on the Orchestra and Mezzanine levels before curtain, during intermission, and directly after the show.